Refund policy

Refund & Return Policy

Last Updated: July 2026

At Lunéra, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories and components.
  • Be accompanied by proof of purchase.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used skincare products.
  • Opened beauty tools that have been used.
  • Gift cards.
  • Clearance or final sale items.

If an item arrives damaged or defective, please contact us immediately.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos showing the problem.

We will review your request and arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Late or Missing Refunds

If you haven't received your refund after the estimated processing time:

  • Check your bank account.
  • Contact your card issuer or payment provider.
  • If you still need assistance, please contact our support team.

Return Shipping Costs

If the return is due to:

  • A defective product.
  • A damaged item.
  • An incorrect order.

Lunéra will cover the return or replacement costs where applicable.

If you are returning an item for any other reason, return shipping costs are the responsibility of the customer.

Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has been dispatched, it can no longer be cancelled but may be eligible for return under this policy.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, please request a return (if eligible) and place a new order.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Lunéra Customer Support

📧 Email: support@lunera-beauty.com

🕒 Response Time: Within 24 business hours