Terms of service

Terms of Service

Last Updated: July 2026

Welcome to Lunéra. These Terms of Service govern your access to and use of our website and services. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Products

We strive to ensure that all product descriptions, images, and pricing are accurate.

However, slight variations in colour, packaging, or appearance may occur due to manufacturing updates or screen settings.

We reserve the right to modify or discontinue products without prior notice.

3. Pricing

All prices displayed on our website are shown in British Pounds (GBP) unless otherwise stated.

Prices may change without prior notice.

In the event of a pricing error, we reserve the right to cancel or refuse any affected order and provide a full refund if payment has already been made.

4. Orders

After placing an order, you will receive an order confirmation by email.

This confirmation does not guarantee acceptance of your order.

Lunéra reserves the right to refuse or cancel any order due to:

Product availability.
Payment issues.
Suspected fraud.
Incorrect pricing or product information.

5. Shipping

Delivery times provided on our website are estimates and may vary due to circumstances beyond our control, including courier delays, customs processing, or public holidays.

Lunéra is not responsible for delays caused by shipping carriers.

6. Returns & Refunds

Returns and refunds are handled in accordance with our Refund & Return Policy.

Please review that policy before requesting a return.

7. Intellectual Property

All content available on this website—including logos, product descriptions, graphics, images, text, and branding—is the property of Lunéra or its licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

8. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with the website's security.
Upload malicious software or harmful code.
Misuse any part of our services.

9. Limitation of Liability

To the maximum extent permitted by law, Lunéra shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable to consumers in the United Kingdom, without affecting any mandatory consumer rights under UK law.