Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping with Lunéra. We are committed to providing a smooth and reliable delivery experience for all our customers.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
Estimated delivery times are:
United Kingdom
- Standard Shipping: 5–10 business days
Please note that delivery times are estimates and may vary depending on your location, courier services, weather conditions, or other unforeseen circumstances.
Shipping Costs
- FREE UK Shipping on orders over £40.
- Shipping costs for orders below this amount will be calculated at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
You can use this tracking information to monitor the progress of your delivery at any time.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your order.
Lunéra cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery time, please contact our Customer Support team.
We will work with the shipping carrier to investigate the issue and provide an appropriate solution.
Customs & Import Duties
Orders delivered within the United Kingdom generally do not require customers to pay additional customs or import fees.
If additional charges are imposed by local authorities in exceptional circumstances, these costs are the responsibility of the customer.
Multiple Shipments
If your order contains multiple products, they may be shipped separately depending on product availability and warehouse location.
You will receive tracking information for each shipment where applicable.
Delivery Confirmation
Once a parcel has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
If you believe your parcel has been delivered incorrectly, please contact us and we will do our best to assist you.
Contact Us
If you have any questions regarding shipping, please contact our support team.
Lunéra Customer Support
🕒 Response Time: Within 24 business hours
Effective Date
July 2026